SHARED REQUEST TRACKING
Customer requests.
Clear owners.
Visible progress.
A shared ticket workspace for order desks and operations teams. Record requests, see who owns the next step, and keep updates with the ticket.
Development access · Use synthetic requests only.
Delivery request for Friday
Example customer · Order desk
We need 20 boxes of blue widgets. Can you confirm stock and a delivery window for Friday?
Stock confirmed. Next step: arrange the delivery window.
An example of the working ticket flow. No customer data shown.
FOR ORDER DESKS & OPERATIONS TEAMS
Built for the work between request and resolution.
An order question comes in. Someone checks stock. Another person arranges delivery. Keep the request and those updates together, so the next person can pick up with context.
- Order requests
- Delivery questions
- Customer follow-up
HOW NMO WORKS TODAY
One request.
A shared path forward.
Keep the original request, the person responsible, and the latest update together.
- 01
Record the request
Add the original request to a ticket so the team can refer back to it.
- 02
Make ownership clear
Open an unassigned ticket to claim it. Managers and admins can reassign when the next step changes hands.
- 03
Keep the team up to date
Update status and add internal notes. Your teammates see changes in the shared workspace.
Filter by status, owner or priority to find the work that needs attention.
ADMIN-REQUESTED AI ANALYSIS
Pull out the details.
Keep your judgment.
Company admins can ask OpenAI to summarize a saved ticket and suggest order details, priority and category. Review the original request and any missing information before acting.
Requested by an admin, with consent. Internal notes and attachments are excluded. AI does not send replies or change ticket status.
ILLUSTRATIVE ANALYSIS
What matters in the request
- Items
- 20 boxes of blue widgets
- Requested date
- Friday — exact date needs review
- Missing information
- Delivery address and preferred time
Suggestions to review, with the original close at hand.
A CLEAR VIEW OF WHAT’S AVAILABLE
Know what’s ready
before you start.
Working today
A shared request workspace
- Manually recorded tickets
- Visible owners, statuses and priorities
- Internal notes and realtime updates
- Admin-requested AI text analysis
Planned
Email intake and the next steps
- Microsoft 365 and Gmail connections
- Automatic email-to-ticket creation
- Attachment processing and email replies
- Paid subscriptions
NMO is in development. Use synthetic requests only while customer-data and email-delivery launch checks are completed. Existing accounts can sign in.
BEFORE YOU GET STARTED
A few useful answers.
Does NMO read my inbox automatically?
Not yet. Requests are recorded manually in this release. Microsoft 365 and Gmail connections are being built.
What can AI do today?
Company admins can request a summary and suggested order fields on a saved ticket when analysis is configured. Suggestions need review; internal notes and attachments are excluded.
Who can see a ticket?
Active members of your company workspace can see its tickets. Each teammate signs in with their own account.
Can we reply to customers from NMO?
Not yet. Internal notes stay within the workspace and are not sent to customers.
What does it cost?
Paid plans have not launched and subscription checkout is not available. No price or free trial has been announced.
How do I join my team?
Sign in with the email address your administrator invited, then open their invitation link. New accounts must confirm their email. Account email delivery is still being validated for launch.
NO MISSED ORDERS
Keep your next request in view.
Already have an NMO account? Open your workspace and pick up with your team.